Delivery & Returns
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Delivery & Returns
UK Standard delivery is £3.95.
Orders are sent via Royal Mail’s Tracked 48 Hour Service. A signature is not required. If the order is placed before 1pm on a weekday, this will be dispatched on the same day. Please allow 3 to 5 working days for delivery.
Next Day UK delivery is £6.50.
This service is only available for orders placed on Monday to Thursday. Orders need to be placed by 1pm to guarantee next day delivery. Next day delivery is not available on a Saturday. As this is a Royal Mail tracked service a signature is required on delivery of the parcel.
Order and Collect in Store.
You can choose to collect your online order in store for free, Monday – Saturday 11.am – 17.00pm. All click and collect orders will be available to collect from our store Parade, 19 High Street, Falmouth, Cornwall TR11 2AB.
For collection, please bring your order details to store.
We currently only ship to the UK.
For low stock items it is possible for some styles to sell out of stock. If this is the case then some web orders may not be fulfilled. We will contact you as soon as possible to issue an immediate refund. If this event occurs, please accept our apologies.
For any order related queries, please contact us at firstname.lastname@example.org
We hope you loved your purchase, but if for some reason they weren’t quite right for you, because we are all different, then you can return your items.
Just send your item back within 14 days of receipt with proof of purchase, making sure it’s unused, and good as new in all the original packaging and tags to:
There will be a returns form in with your order. Simply complete and return with your package to allow us to process your exchange or refund.
Once we’ve received your goods and processed the exchange or refund we will email to let you know.
Please contact us if you have any questions.